Support at OpenClinica
With over 20 years supporting thousands of clinical trials, we provide high quality customer support to ensure your clinical trial success!
OpenClinica’s support team is available 24/5, Monday through Friday.*
Log into your personalized customer portal and submit a ticket.
Phone: +1 617-621-8585 (select option 5)
Toll-free: (800) 821-0413 (US, PR, and Canada)
If you are a registered, supported user, you can email us at support@openclinica.com.
Create a Request
Please login to OpenClinica.com to access information, documentation, support, and more.
View a Request
Have an open request you’d like to check on? No problem!
Regulatory Resources
View the OpenClinica Documentation and Training Site for all your regulatory needs.
*Please note that if you are seeking support and your login page reads “OpenClinica Community” in the lower right corner, the support team will not have any information on your study or your account. Please contact your CRA, data manager, or study manager for assistance.
Get Started with a Friendly Demo
Experience and explore our powerful AND easy platform at your own pace
Ready to get started?
Tell us about your needs. Our team will help you find the right solution and answer any questions about how OpenClinica can support your work.
OpenClinica Documentation and Training Site
Obtain reference information for users of OpenClinica EDC software.
Download Guide
OpenClinica Technical Guide
Get technical information about OpenClinica’s API and more.
Download Guide
OpenClinica Participate User Guide
Derive reference information on the OpenClinica Participate ePRO solution.
Download Guide