OpenClinica’s support team is available from 8 a.m. Eastern time until 6 p.m. Eastern time Monday through Friday.*
We can be reached in the following ways:
Phone: +1 617-621-8585 (please select option 5)
Toll-free: (800) 821-0413 (US, PR, and Canada)
Not near your computer to submit a Portal request?
Email us at firstname.lastname@example.org.
Please login to OpenClinica.com to access information, documentation, support, and more.
Have an open request you’d like to check on?
View the OpenClinica Documentation and Training Site for all your regulatory needs.
Obtain reference information for users of OpenClinica EDC software.
Get technical information about OpenClinica’s API and more.
Derive reference information on the OpenClinica Participate ePRO solution.
*Please note that if you are seeking support and your login page reads “OpenClinica Community” in the lower right corner, the support team will not have any information on your study or your account. Please contact your CRA, data manager, or study manager for assistance.