Support at OpenClinica

With over 18 years supporting thousands of clinical trials, we provide high quality customer support to ensure your clinical trial success!

OpenClinica’s support team is available from 8 am – 6 pm Eastern. Monday through Friday.*

Log into your personalized customer portal and submit a ticket.

Phone: +1 617-621-8585 (select option 5)

Toll-free: (800) 821-0413 (US, PR, and Canada)

If you are a registered, supported user, you can email us at

  • Create a

    Please login to to access information, documentation, support, and more.

  • View a

    Have an open request you’d like to check on?

    No problem!

  • Regulatory

    View the OpenClinica Documentation and Training Site for all your regulatory needs.

View OpenClinica Documentation

  • OpenClinica Documentation and Training Site

    Obtain reference information for users of OpenClinica EDC software.
    Download Guide

  • OpenClinica Technical Guide

    Get technical information about OpenClinica’s API and more.
    Download Guide

  • OpenClinica Participate User Guide

    Derive reference information on the OpenClinica Participate ePRO solution.
    Download Guide

*Please note that if you are seeking support and your login page reads “OpenClinica Community” in the lower right corner, the support team will not have any information on your study or your account. Please contact your CRA, data manager, or study manager for assistance.

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