OpenClinica Privacy Policy

Maintaining privacy of our customers’ and visitors’ data is of primary importance to OpenClinica, LLC (“OpenClinica” or “We”). The following discloses our information gathering and dissemination practices for the website(s) located at the URLs www.openclinica.com and www.eclinicalhosting.com.

Safe Harbor Privacy Statement

OpenClinica complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. OpenClinica, LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

To learn more about the Safe Harbor program, and to view OpenClinica’s certification, please visit http://export.gov/safeharbor/.

We have established an independent recourse mechanism (IRM) through the EU Data Protection Authorities (EU DPA) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) available to investigate unresolved complaints pertaining to the use, and retention of personal information we transfer from EU member countries that relates to visitors, customer, and human resources data.

You may contact the EU DPA panel at ec-dppanel-secr@ec.europa.eu, or access contact information for a particular country at http://ec.europa.eu/justice/data-protection/bodies/authorities/eu/index_en.htm. You may find contact information for the Swiss FDPIC at http://www.edoeb.admin.ch/kontakt/index.html?lang=en. If you do not receive a timely response to your compliant, and if OpenClinica has not satisfactorily addressed your complaint, please contact us via the instructions below.

Information we collect and how we use it:

OpenClinica collects information from individuals who visit our website (“Visitors”) and individuals who use the OpenClinica Enterprise software service (“Customers”).

Visitor Information

When you register on this website or submit a form on this site, we may require you to provide us with contact information such as your name, company name, title, address, phone number, and email address. OpenClinica may use this information to contact you to further discuss your interest in our company, the services that we provide, and to send information regarding our company or partners.

Additionally, we also collect certain standard information that your browser sends to every website you visit, such as your IP address, access times and referring website addresses. This information is primarily used to help diagnose technical problems, for administrative purposes, to compile non-identifying aggregate statistics about site usage and to improve the quality of our website and services.

Areas of this website that collect your information use industry standard secure socket layer encryption (SSL).

Use of Cookies

This website may use cookies to enhance your experience while using the site. Cookies are pieces of information that some websites transfer to the computer that is browsing that site and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the particular web site and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard.

Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our Site will not function properly when you view them.

Customer Information

OpenClinica may host data on behalf of our Customers using our products and services (“Data”).  OpenClinica will not share, distribute, print, or reference any such Data except as provided in a written agreement (“Service Agreement”) with our customers, or as may be required by law. Data may at times be viewed or accessed only for the purposes of resolving a problem, providing support, improving our products and services, or investigating a suspected violation of the Service Agreement. Customers are always responsible for maintaining the confidentiality and security of their user registration and password.

 

Credit Card Information

All credit card orders placed on this website are completed over an encrypted connection. OpenClinica does not store credit card information for these orders.

Children’s Privacy

This site is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18.

Links to Independent Websites

As a convenience to our visitors, this website contains links to a number of sites that we believe may offer useful information. The policies and procedures we described here do not apply to those sites. We suggest contacting those sites directly for information on their privacy, security, data collection, and distribution policies.

Opt-Out

We give you the opportunity, at any time, to “opt out” of receiving communications from us related to our products and services and/or to request the removal of your contact information from our database by contacting us via any of the methods provided below.

Information Corrections

If any of your contact information changes or is incorrect, please contact us with your new, correct information.

Policy Updates

OpenClinica reserves the right to change this Privacy Policy.

Contacting Us

If you have any questions or complaints related to this Privacy Policy or OpenClinica’s privacy practices, you may contact us via any of the following:

OpenClinica, LLC
460 Totten Pond Road, Suite 200
Waltham, MA 02451
 USA
+1 617-621-8555
+1 617-621-0065

Or, contact us online.

Effective date: November 14, 2013