OpenClinica Privacy Policy

effective May 21, 2018 Click here to read the policy that will take effect on May 25, 2018.

Maintaining privacy of our customers’ and visitors’ data is of primary importance to OpenClinica, LLC (“OpenClinica” or “We”). The following discloses our information gathering and dissemination practices for the website(s) located at the URLs www.openclinica.com and www.eclinicalhosting.com.
Information we collect and how we use it: OpenClinica collects information from individuals who visit our website (“Visitors”) and individuals who use the OpenClinica Enterprise software service (“Customers”). Visitor Information When you register on this website or submit a form on this site, we may require you to provide us with contact information such as your name, company name, title, address, phone number, and email address. OpenClinica may use this information to contact you to further discuss your interest in our company, the services that we provide, and to send information regarding our company or partners. Additionally, we also collect certain standard information that your browser sends to every website you visit, such as your IP address, access times and referring website addresses. This information is primarily used to help diagnose technical problems, for administrative purposes, to compile non-identifying aggregate statistics about site usage and to improve the quality of our website and services. Areas of this website that collect your information use industry standard secure socket layer encryption (SSL). Use of Cookies This website may use cookies to enhance your experience while using the site. Cookies are pieces of information that some websites transfer to the computer that is browsing that site and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the particular web site and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our Site will not function properly when you view them. Customer Information OpenClinica may host data on behalf of our Customers using our products and services (“Data”).  OpenClinica will not share, distribute, print, or reference any such Data except as provided in a written agreement (“Service Agreement”) with our customers, or as may be required by law. Data may at times be viewed or accessed only for the purposes of resolving a problem, providing support, improving our products and services, or investigating a suspected violation of the Service Agreement. Customers are always responsible for maintaining the confidentiality and security of their user registration and password. Credit Card Information All credit card orders placed on this website are completed over an encrypted connection. OpenClinica does not store credit card information for these orders. Children’s Privacy This site is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18. Links to Independent Websites As a convenience to our visitors, this website contains links to a number of sites that we believe may offer useful information. The policies and procedures we described here do not apply to those sites. We suggest contacting those sites directly for information on their privacy, security, data collection, and distribution policies. Privacy Shield Notice OpenClinica, LLC complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks and the Privacy Shield Principles regarding the collection, use, and retention of information about you that is transferred from the European Union or Switzerland (as applicable) to the U.S. We ensure that the Privacy Shield Principles apply to all information about you that is subject to this privacy policy and is received from the European Union, the European Economic Area, and Switzerland. Under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, we are responsible for the processing of information about you we receive from the EU and Switzerland and onward transfers to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for such onward transfers and remain liable in accordance with the Privacy Shield Principles if third-party agents that we engage to process such information about you on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage. To learn more about the Privacy Shield Program, and to view our certification, please visit our public Privacy Shield listing. We encourage you to contact us as provided below should you have a Privacy Shield-related (or general privacy-related) complaint. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge). Through this third-party dispute resolution provider, we have also committed to cooperating and complying with the information and advice provided by an informal panel of data protection authorities in the European Economic Area and/or the Swiss Federal Data Protection and Information Commissioner (as applicable) in relation to unresolved complaints (as further described in the Privacy Shield Principles). You may also contact your local data protection authority within the European Economic Area or Switzerland (as applicable) for unresolved complaints. Under certain conditions, more fully described on the Privacy Shield website, including when other dispute resolution procedures have been exhausted, you may invoke binding arbitration. We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). Opt-Out We give you the opportunity, at any time, to “opt out” of receiving communications from us related to our products and services and/or to request the removal of your contact information from our database by contacting us via any of the methods provided below. Information Corrections If any of your contact information changes or is incorrect, please contact us with your new, correct information. Policy Updates OpenClinica reserves the right to change this Privacy Policy. Contacting Us If you have any questions or complaints related to this Privacy Policy or OpenClinica’s privacy practices, you may contact us via any of the following: OpenClinica, LLC 460 Totten Pond Road, Suite 200 Waltham, MA 02451
 USA +1 617-621-8555 +1 617-621-0065 Or, contact us online. Effective date: November 14, 2013