At OpenClinica, we are working hard to ensure our users, especially those working on COVID-19 projects, are fully supported with the tools, service, and performance you’ve come to depend on from OpenClinica. Our team has adjusted seamlessly to a remote-work model and we are fully operational. We have in place business continuity procedures that all our staff are trained on yearly. These procedures ensure that we can continue to provide you with the service you require in a number of disaster recovery situations, including pandemics, and include procedures for remote work. We are following the guidance of the CDC as well as state and local public health officials and emphasizing that our employees do the same.
We consider it a privilege to be supporting multiple, highly consequential COVID-19 related research projects. Some of these have already come online and others will in the coming weeks/months. At the same time, we recognize the stress that the pandemic environment is placing on other research studies. Our products include capabilities to help transition many research activities that formerly were done in-person to fully electronic and remote activities. We are helping customers use tools like OpenClinica Participate to increase participant engagement via mobile and web communication, in many cases from recruitment all the way through study completion. More and more are adding source document upload fields to their studies to support remote monitoring. OpenClinica Insight is proving to be a highly useful tool to review clinical data and operational metrics in real time, and to deliver automated notifications and alerts where and when they’re needed most.
We are committed to ensuring the health and safety of our customers and staff and to making sure our products and services are fully available to you. Our solutions are continuing to be delivered with the same levels of uptime, performance, and support that you have come to expect from OpenClinica. Our love and gratitude go out to the true heroes, all the healthcare providers on the front lines of this crisis.
We value your trust and are committed to continuing to exceed your expectations. Please reach out to us if you have any questions or if there is anything you need. We are ready to help!