OpenClinica is looking for a User Experience professional to research, define, design, and test GREAT user experiences for using web and mobile technology in clinical research. You’ll work directly with our customers, community, and product team to engage and delight patients, healthcare providers, developers, and researchers. Here are some of the specific things you’ll be doing:

• Conduct user research to understand user needs, environment and priorities, and communicate them to colleagues
• Develop user personas, journey maps, and storyboards that reflect these needs
• Facilitate group ideation and sketching workshops
• Build low- to high-fidelity sketches, wireframes and prototypes to communicate design ideas and drive feature implementation
• Assist product owners with breakdown of features and design concepts into user stories and acceptance criteria for implementation by the engineering team
• Perform user testing on prototypes and released products to test hypotheses and iteratively improve our products
• Mentor others in the company on approaches to and benefits of Design Thinking

Required skills and experience.

You might be a good candidate for this role if you:

• Bachelor’s or Master’s Degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business or related disciplines
• 2+ years of experience in UX Design or a related field
• Have the aptitude to understand complex, technical issues
• Have excellent written and verbal communications skills
• Comfortable with UX ideation and design techniques

How To Apply

Please submit your cover letter and resume to jobs@openclinica.com.

As a Business Analyst you’ll work directly with OpenClinica’s Product Owners to shape a platform that engages patients, healthcare providers, developers, and researchers using mobile, wearable, and web technology. Here are some of the specific things you’ll be doing:

• Learn users’ needs and clearly communicate them to our engineering teams
• Author user stories defining how the product should behave.
• Assist in developing wireframes and mockups.
• Learn about agile behavior-driven software development practices
• Learn about the field of clinical trials and how new therapies are developed

Required skills and experience. You might be a good candidate if you:

• Have the aptitude to understand complex, technical issues
• Have excellent written and verbal communications skills
• Understand modern web-based and mobile applications ( Responsive web design, Service Oriented Architecture, RESTful APIs, etc.)
• Have a natural curiosity for solving problems
• Are highly organized
• Are reliable and responsible

Helpful technical skills and experience. You’ll be an extra good fit if you have:

• Exposure to UX (User Experience) Design
• Experience with mobile web application development
• Worked with and are passionate about open source software

How to Apply

To apply please send resume and cover letter. In your cover letter we’d like to hear 3 specific reasons why you think you might the person we are looking for!

The Customer Success Manager oversees see client accounts, proactively managing them for success with our products and services. Via a lot of direct (phone, email, and occasional face-to-face) interaction, you’ll be building strong relationships with our customers and helping ensure they get the most out of our products and services. You’ll be learning about our client’s research projects, and identifying ways we can best support them.

Key responsibilities include:

• Keep the pulse on customer satisfaction via qualitative and quantitative measures, and communicate these to management
• Serve as an escalation point/facilitator for high priority technical issues
• Maintain accurate client account records
• Identify cross-selling and upselling opportunities
• Draft/process contract upgrades, renewals, and other documents
• Work with professional services to help conceptualize new projects
• Engage with internal resources from sales, support, engineering, and compliance as needed
• Apply detailed product knowledge to recommend implementation approaches that best suit a specific clinical trial’s requirements.
• Develop and maintain an in-depth understanding of OpenClinica’s products and services, best practices, and implementation strategies.
• Maintain knowledge of our product roadmap, and communicate to clients as appropriate

Background & Experience

You might be a good fit for this role if you:

• Possess 3-5 years working in the clinical research, or related field
• Have an outgoing personality and superb communication skills
• Enjoy getting hands on with sophisticated software
• Are highly organized with meticulous attention to detail
• Are a quick learner

This is a full time position based in our Waltham, Massachusetts office.

How to Apply

To apply please send resume and cover letter. In your cover letter we’d like to hear 3 specific reasons why you think you might the person we are looking for!

Does it thrill you to solve problems for others? Do you take pride in presenting the solution clearly? Is your head in the cloud, technologically speaking? If so, we should talk.

OpenClinica is accelerating innovation in healthcare by making the complex clinical trials process easier.

We are offering paid internships to a select number of smart and technically inclined individuals who seek to acquire marketable skills in the enterprise software industry.  We are particularly interested in hiring interns who may be interested in becoming full time team members.

As a Client Services Intern, you will be an integral member of our highly capable and fun Client Services team.  We are a small company, so you will have the opportunity to work closely with not just client services team members, but also with our engineering team and senior management.

Who you are?

• You DON’T need to be a computer science major, but you do need to be comfortable with and have used technologies like HTML, XML, Java, and SQL.
• You DO need to like talking to people and be comfortable troubleshooting via email, phone, and other means, and know how to communicate technical issues to both technical and non-technical people.

What you will learn?

• You will learn the ins and outs of cloud based enterprise software-as-a-service
• You will learn the field of clinical trials, and see how new medicines, devices, and other treatments are developed
• You will learn how to communicate effectively with customers across a wide variety of situations and geographies
• You will learn useful new tools and technologies

What we require

• Strong Computer Literacy, including demonstrated understanding of concepts related to web-based applications like XML, HTML, SQL databases, Java application servers, etc.
• Excellent written and verbal communication
• A love for interacting with and helping other people.
• Technically inclined to learn complex software products for the field of clinical trials
• Have a natural curiosity for solving problems
• Comfortable using Linux and Windows
• Have exposure to relational databases

This is a part time position based in our Waltham, MA office, with the potential for full-time.  To help us better learn about you, please send us a short cover letter outlining 3 reasons why you think you might be a good fit.

OpenClinica accelerates the pace of healthcare innovation by working to automate the clinical research process. We have a rapidly growing customer base, and while we’re a small company, we are already a globally recognized brand in clinical research.

As an Account Executive your focus will be to bring inbound leads through the sales process. You will be responsible for closing deals and maintaining relationships with those customers over time.

You will qualify inbound leads, conduct demos, negotiate contracts, and successfully sell the OpenClinica value proposition. Target clients will largely consist of small and mid-sized biopharmaceutical companies, contract research organizations, and academic centers. This role is an inside sales position and requires minimal travel (3-4 trips/year).

Key responsibilities:

• Become an expert in identifying challenges that our prospective customers face in their clinical research
• Pursue qualified opportunities to close; meet or exceed quota
• Communicate OpenClinica’s value to prospective customers in a compelling and personalized manner
• Build relationships with prospects and internal stakeholders to grow new business
• Work collaboratively across departments to execute sales strategy as the firm introduces enhancements to existing solutions and releases new products
• Enthusiastically represent the OpenClinica brand
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

Must haves:

• 3-5 years of quota carrying SaaS sales
• Experience in the life sciences domain
• Ready to participate in every stage of the sales process
• Ability to quickly learn and master a complex and highly technical field
• Stellar communicator; you can seamlessly guide a conversation and anticipate potential needs
• Must be able to thrive and adapt to change in a very fast paced environment
• Strong IT skills and genuine love for technology, mhealth, and/or clinical research

You should have:

• Evidence that you are a top producer
• B.A. or B.S. degree
• Experience within a sales team that produces and exceeds their goals consistently
• Experience in a startup environment
• A powerful work ethic
• Tons of energy, passion, humor, compassion, and enthusiasm

Compensation:

Compensation is competitive and includes base salary + commission. Benefits include:

• 401k plan with matching
• Flexible Spending Account
• Health and dental insurance
• Life insurance
• Short and long term disability
• Flexible paid time off

In addition, we offer some useful and fun perks, such as:

• A professional development budget just for you!
• Free parking to keep you sane
• Free gym to keep you healthy
• Free Nespresso™ to keep you peppy
• A fun culture and happy people!

To Apply:
Please send resume and cover letter with three reasons why you’d be a great fit.